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MINHS Privacy Policy

 

Mend It Now Handyman Services ("we," "us," "our") is committed to protecting your privacy and ensuring compliance with the Cellular Telecommunications Industry Association (CTIA) guidelines and applicable state privacy laws. This SMS Privacy Policy outlines how we collect, use, protect, and manage your information when you engage with our services via SMS.

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Information We Collect

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We may collect the following types of information when you interact with us via SMS:

  • Contact Information: Name, phone number, email address, and mailing address.

  • Service-Related Information: Details related to your service requests, appointments, and communications.

  • Payment Information: If necessary for billing purposes, we may collect limited payment details (such as a payment confirmation number) but do not store credit card information.

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How We Collect Information

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We collect your information through the following means:

  • When you submit a request for services via our website, phone, SMS, or other communication channels.

  • When you opt-in to receive SMS notifications by providing your consent during appointment scheduling or through a form submission.

  • When you communicate with us via SMS for inquiries, appointment scheduling, or service updates.

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How We Use Your Information

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The information collected is used for the following purposes:

  • Appointment Scheduling & Confirmation: To schedule, confirm, or update service appointments.

  • Service Notifications: To provide updates about your service requests, including reminders and status updates.

  • Customer Support: To respond to your inquiries and provide assistance regarding our services.

  • Billing and Payments: To process transactions and send payment confirmations when applicable.

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Information Sharing & Security Measures

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  • We DO NOT sell or share your personal information with third parties for marketing or promotional purposes.

  • We may share information with trusted third-party service providers only for legitimate business purposes, such as processing payments or facilitating communication.

  • All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

 

Security Measures to Prevent Unauthorized Data Sharing

 

To protect customer data and prevent unauthorized sharing, we implement the following security measures:

  • Encryption: Customer data is encrypted during transmission and storage to prevent unauthorized access.

  • Access Controls: Access to customer information is restricted to authorized personnel only, using role-based permissions.

  • Regular Audits: We conduct periodic audits to ensure compliance with our data protection policies and regulatory requirements.

  • Secure Storage: All customer data is stored on secure servers with industry-standard security protocols.

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Cookies and Tracking Technologies

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Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies help us understand how visitors interact with our site and allow us to provide a more personalized experience. By using our website, you consent to our use of cookies. You may adjust your browser settings to refuse cookies or notify you when cookies are being sent, though this may affect certain website functionalities.

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Opting Out of SMS Communications

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You may opt out of receiving SMS messages from us at any time by:

  • Replying STOP, UNSUBSCRIBE, or QUIT to any SMS message you receive from us.

  • Contacting us via email at [Insert Contact Email] or phone at [Insert Contact Phone Number].

Once you opt-out, you will no longer receive SMS communications from us unless you choose to opt in again.

 

How to Access or Update Your Information

 

If you need to update your contact information or have questions about our privacy practices, you can:

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Privacy Policy Availability

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This SMS Privacy Policy is available on our website at [Insert Website URL]. Additionally, a link to this policy is provided in any form where we collect customer information and in SMS messages where applicable.

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Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date of the new policy.

By using our SMS services, you agree to the terms outlined in this SMS Privacy Policy.

For any questions regarding this policy, please contact us at [Insert Contact Email] or call toll-free at (855) 474-2639.

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​Last Updated: August 2024

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